Returns and Exchanges

All orders I receive, are treated with utmost care and transparency with my collectors. My goal is for you to have a smooth and exciting experience and feel absolutely over-the-moon when you receive your artwork. I handle every artwork with the utmost of care. Please continue reading to see how I can help you with your concerns.

Originals

All sales of original artwork including commissioned pieces are final and cannot be returned or exchanged.

Prints / Reproductions

Before purchasing any artwork, please take the time to read descriptions carefully and check the colours on multiple screens if you are concerned about colour variations. I try my best to represent the colours and tones in my work realistically and clearly. I am happy to exchange your print for another, if you find that when you receive it, it doesn’t suit the space it was intended for.

Orders cannot be altered or cancelled once items have been dispatched.

Reproductions and non-original products: You may cancel your order within the first 12 hours of purchase. Returns and exchanges are handled on a case by case basis.

The following criteria must be met to qualify for an exchange:

The product must be in its original packaging. The product must not be damaged. In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, I reserve the right not to issue an exchange.

Proof of purchase: To complete your exchange, I require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, I will not fulfil an exchange. Sale and clearance items: Only regular priced items may be exchanged, sale or clearance items cannot be exchanged. Shipping items: In order to return an order, you must contact me first. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. I will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for me to reasonably inspect it, then we may reject an exchange. All exchanges will be subject to a 20% restocking fee. If you would like to contact me concerning any matter relating to this Refund Policy, you may do so here.

Returns and exchanges of items are accepted on items within seven calendar days of receipt, that are in their original condition and packaging. If you do not make contact within seven days of receiving your item, you will not be able to make a return. When making a return, the items must be in their original condition. Returns incur a restocking fee of 20% of the print cost (cost at the time of purchase), as items are made to order and I try not to have works sitting in stock.

Please be aware that the expected time of arrival of your new item will change and I cannot guarantee its arrival before a certain date/holiday, as I fulfil exchange requests after receiving email contact from you, the returned item, inspection and after the restocking fee is received.

Packaging and Postage of Returns

Please return your print in the original packaging. If your print came in a tube, it must be returned with both end caps taped on. If you opened the package and threw one end cap away, tape is not a replacement.

I am only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when I initially shipped the package. If you do not have the original packaging, please go to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide you a refund for artwork that is damaged in transit, back to the studio, due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care!

Retroactive Discounts

I do not issue retroactive discounts. The cost of the item is true at the time of purchase and future discounts cannot be applied to past purchases.

Damaged - Lost - Stolen Items

We are not liable for any mishandling or failed delivery by the shipping service (Australia Post, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or Australia Post, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

Damaged Print:

We are happy to reprint and ship your order at no extra cost to you if your print is damaged in transit. We ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen:

If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.